Overview

The government assistance worker may discover a situation in the recipient’s case that appears to be incorrect. This discrepancy might be the result of an error made by the PA worker or the recipient or simply a misunderstanding regarding information that was required. Once the correct information is known to the agency, the PA worker will correct the recipient’s case and if incorrect benefits were received, a request for overpayment review will be made to Benefit Recovery. The Benefit Recovery Unit reviews the case and establishes a claim if an overpayment has indeed occurred.

Payments

The Public Consulting Group (PCG) handles collections of government assistance overpayments for the Florida Department of Children & Families. There are several ways to make a payment:

• You can go to our secure payment website to make a payment in full or schedule regular payments until your debt is paid.
• You can make a payment by phone by calling 1-800-909-9904.
• You may make a payment by sending a check or money order to: PO Box 4069 Tallahassee, FL 32315
• Please make payments payable to the Florida Department of Children and Families. Please also send the top portion of your billing statement with your payment so the payment can be properly credited to your account.
• To make a payment using any of these methods, you will need to provide your Client Identification Number, which is found at the top of your billing statement.
• We accept VISA, MasterCard, and Discover.
• Visit our Frequently Asked Questions page for more information.