The OIG receives various types of complaints and reports. How we handle each one depends on the information provided. Some can be resolved promptly, while others are more serious in nature and require full investigation.
Complaints and reports may be sent to the OIG via mail, fax, e-mail, or online and are received by the Investigations Section Intake Unit, which ensures that the OIG has all of the information needed. Each complaint and report are reviewed to determine the most appropriate method to handle the issues raised. Here are some examples of how they may be handled:
When a complaint or report is opened as an investigation or management review, it is assigned to one of our field office investigators. The investigator will contact the complainant to obtain any necessary additional information. The investigator obtains and reviews all pertinent documentation and interviews witnesses and will interview the subject of the investigation at the conclusion of all other investigative work. The investigator will then write the Investigative Report, which is reviewed and approved by the Inspector General. Please refer to our FAQ section for additional information.
Some investigations are closed right away, but others may take longer. Section 20.055(7)(e), Florida Statutes requires that certain individuals be given the opportunity to review and comment on an investigative report before it is complete. In addition, if the Office of Inspector General (OIG) determines that a crime may have been committed, it must coordinate with the appropriate law enforcement agency as required by Section 20.055(7)(c), Florida Statutes .
Upon completion of all required steps in the investigation, the investigation is closed, and the Investigative Report will become public record and published on the OIG website. However, until an investigation is complete, all investigative information is confidential and cannot be provided to complainants, witnesses, subjects, or most other interested individuals.
Complaints and reports may be sent to the OIG via mail, e-mail, or submission of a web complaint. Complaints are received by the Investigations Section Intake Unit.